Registration Receptionist

Company: Inside Higher Ed
Location: Stockton
Posted on: April 1, 2021

Job Description:

Registration ReceptionistPrimary Purpose:Under the supervision of the Group Practice Manager, delivers a respectful and welcoming arrival to patients and visitors and supports a variety of duties related to patient services and visitor registration.Essential Functions:1. Welcome patients and visitors to the School of Dentistry; direct and patients and visitors to appropriate area/department as necessary; communicate with clinic or office personnel for non-clinic visitor arrivals.2. Triage and direct patients to appropriate department or individuals; observe and ensure the smooth flow through the patient entrance, registration area and check-in kiosk; report issues to Public Safety, appropriate department or individual immediately. Communicate and work closely with Group Practice Receptionists and Coordinators to ensure smooth flow of patients.3. Assist patients and visitors in understanding the check-in process; provide kiosk and entry instructions as needed; contact appropriate department for entry system errors or issues.4. Answer phone calls, retrieve and respond to voicemail messages, forward messages to appropriate recipient; conduct pre-screening calls to new patients as needed.5. Maintain a clean and orderly work area; organize supplies and forms at the reception desk.6. Register and interview Main Clinic new patients and emergency walk-ins; ensure all necessary forms are completed and signed by patients; enter/verify and update demographic information into clinic management system; scan required ID, insurance card and other documents into patient's electronic chart record; verify Denti-Cal eligibility and enter into patient's electronic chart record; review clinic policy, general information and main clinic protocols with potential patients; determine if patient qualifies for screening or refer patients to appropriate agency as needed7. Respond to requests by clinic staff for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.8. Perform all other duties as assigned by the Group Practice Manager.Minimum Qualifications:Knowledge of:1. Reception and customer service techniques.2. Dental terminology.3. Dental insurance billing policies and procedures.4. Basic knowledge of Microsoft Word and Outlook.Experience:Minimum of two years intake receptionist experience in dental school or dental group practice.Education:High school diploma or equivalent.Working Conditions:1. Position is 7.5 hours per day, five days per week.2. Must be available to work varying shifts including evening clinic.Preferred Qualifications:Knowledge of:aXiUm dental software program or other clinic patient information system desirable.Ability to:1. Communicate professionally, effectively and courteously with patients, faculty, students, and staff. 2. Maintain a professional and caring demeanor at all times, particularly in stressful situations.3. Apply effective patient management and time management skills.4. Demonstrate ability to recognize and control volatile situations.5. Demonstrate problem solving and follow-through skills.6. Demonstrate ability to be flexible and accommodating when changes happen upon short notice.7. Be sensitive and attentive to patient and visitor's request and needs.8. Manage multiple job responsibilities effectively and accurately with close attention to detail. 9. Follow oral and written instructions.10. Maintain confidentiality of materials and information.11. Work independently as well as part of a team.12. Type 55 WPM.Distinguishing CharacteristicsBilingual skills - Spanish or Cantonese highly preferredPhysical Requirements:The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Work performed is primarily general reception/administrative with frequent interactive patient communication and use of computer keyboard, mouse and telephone.2. Requires sitting majority of the working day with occasional standing, walking, reaching, pushing and bending.Hiring Range: 28.33Background Check Statement:All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.To apply, visit University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.Copyright --2017 Jobelephant.com Inc. 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Keywords: Inside Higher Ed, Stockton , Registration Receptionist, Administration, Clerical , Stockton, California