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Director of Hospitality

Company: FireSeeds
Location: Stockton
Posted on: April 8, 2021

Job Description:

Located in Stockton, CA, Chick-fil-A March Lane at I-5 is owned and operated by April Farage, who joined Chick-fil-A after an impressive career in retail, including 9 years at Target. Since taking over this location in 2019, April and her team have consistently grown sales and nearly doubled their volume- currently ranking in the top 25 of the entire Chick-fil-A brand! April felt drawn to Chick-fil-A's culture and mission, and her store strives to be a light in their community where they serve as a team and love as a family. Through cultivating a positive work environment, embodying servant leadership, and creating a remarkable experience for both team members and customers, April is passionate about investing in and developing her 130 team members. Join a team who is purpose-driven and embodies the core values of We Care, We Grow, and We Believe! Job Description The Director of Hospitality will play a key role in the store, guest experience, and day to day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than "fast food" but is an opportunity for a key individual to daily impact team members and business functions of a Chick-fil-A restaurant. After spending an initial training period, learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House. This leader will be intentionally developed, and long-term will have the opportunity to serve as a top leader in an even larger capacity or pursue becoming an Owner/Operator within the next 3-5 years! Key Responsibilities Include:

  • Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
  • Work in the operations leading teams of around 25-30 and supervising daily systems and processes in the Front of House
  • Enthusiastically lead and positively impact team and culture through celebrating successes and modeling hospitality with team members and guests
  • Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
  • Track and improve store goals with a focus on Customer Experience Monitors
  • Meet weekly with the Hospitality Team to help them to be successful in all performance results--and goals of the business
  • Hold team members accountable to all policies and procedures; ensure fair disciplinary action
  • Address and respond within 24 hours to Guest Cares comments while identifying themes and--discussing areas of improvement with other leaders
  • Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
  • Train, coach, and develop A-grade talent
  • Perform off-shift managerial tasks for Front of House such as leadership development, team--member evaluations, and money management
  • Partner with other Directors to assure that all events and new initiatives align with the--hospitality vision
  • Meet regularly with Leadership Team and the Operator for training/personal development and to execute overall vision and grow overall success of the store Qualifications
    • Bachelor's Degree highly preferred
    • 1-2+ years of leadership experience
    • Enthusiastic with high energy; passion for leading, coaching and developing others
    • Demonstrates servant leadership mentality; willing to do tasks that others might consider--beneath them
    • Ability to set goals and create action plans to achieve those goals
    • Sense of ownership; self motivated with a willingness and eagerness to learn
    • Critical thinker with strong written and verbal communication skills
    • Perceptive and innovative; able to determine needed ongoing changes to the business
    • Takes initiative; driven and hard-working individual with a growth mindset
    • Ability to keep composer under high pressure and make decisions quickly
    • Organized, detail-oriented with a strong sense of follow through
    • Ability to obtain the knowledge and skills of every position in the operation Additional Information

Keywords: FireSeeds, Stockton , Director of Hospitality, Executive , Stockton, California

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