Account Manager, Profiles, North America

Company: Kantar
Location: Stockton
Posted on: May 8, 2022

Job Description:

WE GO BEYOND THE OBVIOUS, USING INTELLIGENCE, PASSION AND CREATIVITY TO INSPIRE NEW THINKING AND SHAPE THE WORLD WE LIVE IN. TO START A CAREER THAT IS OUT OF THE ORDINARY, PLEASE APPLY...
JOB DETAILS
KEY OUTCOMES
YOU WILL...

- Support business development by......
- Developing, maintaining and growing, ongoing client/account relationships
- Work closely with Sales to identify new opportunities and new client contacts
- Supporting Account Executive at proposal stage to ensure that Profiles adds value to the research design and that the proposals are accurately turned around within a mutually agreed timescale
- Supporting the development of a client account plan (led by the Account Executive)
- Be aware of evolving Profiles' offerings that may be most relevant to client, connecting Subject Matter Experts (SMEs) and client.
- Work with Account Executive to upsell other capabilities and grow the account
- Identify gaps in client service processes (both Business Development and Client Operations) and recommend improvements.
- Ensure that client is getting good quality service from all parts of Kantar Profiles
- Ensure renewals are on track by uncovering challenges or client needs to be addressed.
- Support the client by familiarizing them with the agreed Profiles processes and procedures for the efficient running of projects
- Work closely with Profiles Client Operations Team and the client to proactively resolve any project issues when they arise by providing information, answering questions, investigating problems and developing solutions
- Work closely with the Account Executive/Operations/Pricing to ensure project profitability

CAPABILITIES
YOU NEED...

- 5+ years experience conducting research for a data collection company or a full-service market research agency
- The ability to develop rapport with clients and maintain strong working relationships
- The ability to apply critical thinking and problem-solving skills
- A collaborative approach to working with different departments/functions
- Ability to manage multiple projects and work in a fast-paced environment
- Excellent communication skills (both spoken and in writing)
- To work productively, to have the ability to meet deadlines, and possess strong time management.
- A learning mindset - looking for ways to improved processes and develop your skills in support of the client and the business

JOIN US
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well-being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
PRIVACY AND LEGAL STATEMENT
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager (s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com
LOCATION
Bridgewater, 685 US-206United States of America
KANTAR REWARDS STATEMENT
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Keywords: Kantar, Stockton , Account Manager, Profiles, North America, Executive , Stockton, California