Operations Manager
Company: Allied Universal
Location: Stockton
Posted on: May 12, 2022
Job Description:
Overview:At Allied Universal -, we continue to build an
inclusive, Be Phenomenal - culture that encourages, supports, and
celebrates a diverse workplace. It fuels our innovation and
connects us closer to our customers and the communities in which we
serve. Allied Universal offers so much more than just a job. We
offer careers. We take great pride in our promote-from-within
culture. There are countless examples of individuals who began
their career as Security Professionals and today hold positions on
our senior leadership team. We offer medical, dental and vision
coverage, life insurance, 401K, employee assistance programs,
company discounts, perks and more for all full-time positions!
Start your phenomenal career with Allied Universal - today!Job
Description:Allied Universal is currently hiring an Operations
Manager that is responsible for staffing, scheduling and processing
payroll for all Security Professionals within assigned client sites
in the Division or Branch for which the Operations Manager is
responsible. Maintains regular communications with Security
Professionals, resolving issues regarding pay, morale or
complaints. Manages overtime by effective scheduling and making
timely, qualified hiring decisions. Takes prompt action to when
complaints are received regarding employee performance or conduct,
administers disciplinary and coaching actions, and initiates and
executes routine termination actions.Responsibilities may include,
but are not limited to the following:
- Interviews and hires qualified applicants to fill open post
positions in a proactive and timely manner, following company
interviewing guidelines. Also regularly evaluates low-performing
employees for replacement, upgrade or transfer;
- Makes initial/conditional job offers (for new employees) and
job transfers (for existing employees) using company forms and
procedures, offering rates, schedules and benefits in alignment
with post contract requirements. Maintains and publishes weekly
Open Post List and actively manages job openings within
division/branch;
- Creates, modifies and manages post schedules in Winteam to
ensure adequate coverage at all times. Ensures schedules are
properly maintained in WinTeam and are updated regularly;
- Ensures all positions are staffed according to contract
requirements and effectively manages branch overtime through proper
scheduling and staffing. Maintains a qualified, sufficient pool of
rovers for backfill of vacant positions as needed;
- Receives weekly time-sheets and updates Winteam schedules as
necessary (verify such for self-scheduling accounts). Runs
bi-weekly payroll according to company procedures. Ensures records
are properly maintained and updated to reduce payroll errors.
Resolves payroll discrepancies in a timely and efficient manner,
and communicate status of such to affected employees, to minimize
financial exposure for Company;
- Follows all company policies regarding timekeeping procedures,
meal and rest period breaks (where applicable), ensuring signatures
and acknowledgements are properly documented (where applicable),
and conducting weekly audits of timekeeping records to ensure
accuracy;
- Processes requests for final paychecks, anniversary bonuses and
other pay related issues, and execute the distribution of such pay.
Acts as a Company representative in such matters as unemployment
hearings, workers' compensation hearings/depositions, union
meetings (where applicable), state agency activities, depositions,
and other related liability matters;
- Conducts disciplinary and counseling sessions with Security
Professionals as needed in a proactive and professional manner.
Ensures all such issues are documented according to company
standards, and that all issues receive proper follow up for
resolution;
- Initiates termination procedures as needed for voluntary and
involuntary separations. Executes termination meetings as necessary
and complete all follow up documentation according to company
standards;
- Maintains regular proactive contact with Security Professionals
to ensure all staff is being effectively utilized, properly
trained, and ready for placement as needed. Reviews "No Hours
Report" with branch Human Resource staff on a weekly basis, and
disposition employees who are on "active" status with no hours, in
accordance with company policies, ensuring no employees remain on
"no hours" status beyond 3 weeks;
- Maintains high employee morale and low employee turnover
through effective and proactive communications and timely problem
resolution. Ensures all hiring, counseling, disciplinary and
termination procedures are executed in a consistent manner;
- Ensures a smooth running operation by enforcing post specific
policies and procedures through proper communication and training.
May utilize field training staff to assist in executing
post-specific training
- Maintains a well-organized, clean and effective working area,
and ensure all daily, weekly and bi-weekly deadlines are
consistently met. Prepares and runs all required reports as
directed by managers, reviews such reports in a timely manner with
management team, and takes appropriate action as necessary to
address any report discrepancies or operational issues
- Performs additional projects or tasks as may be directed by
managers.
QUALIFICATIONS: To perform this job successfully, the individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skills, and/or experience required. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions.
- Minimum high school diploma or equivalent required. Prior
security industry and/or military experience preferred. College
degree or coursework desirable;
- Minimum 3 - 5 years of professional-level experience required,
managing non-exempt employees in a fast-paced, service
organization. Prior experience in the security industry, law
enforcement, military and/or customer service highly desired.
Experience in scheduling, operations and/or employee management in
a service-related industry a significant plus;
- Must be able to secure a valid Guard License if required by the
state in which you are applying. As a condition of employment,
employee must successfully complete a behavioral assessment, all
new-hire paperwork, a background/reference evaluation, and a
post-offer/pre-employment drug and alcohol test;
- May require a current state driver's license and have the
ability to safely operate a vehicle; may be required to drive to
client sites to address scheduling or employee issues on an as
needed basis and must provide own reliable transportation for
such;
- Ability to write effective and concise reports and document
investigations and counseling sessions. Must be able to effectively
communicate coaching, counseling and disciplinary actions, as well
as termination meetings in a professional manner in accordance with
company standards;
- Demonstrated working knowledge of personal computers and
Microsoft Office software mandatory. Ability to learn and
efficiently operate various timekeeping and payroll programs, such
as Winteam, eHub, and CyCop;
- Demonstrated ability to be very customer service oriented, with
the ability to successfully interact with all levels in the
organization, including with Security Professionals, Vice
Presidents and clients in a courteous and professional manner,
while functioning as a team player. Must demonstrate an effective
ability to de-escalate situations before they become hostile or
unpleasant;
- Energetic and focused personality with a demonstrated ability
to take initiative, successfully handle and prioritize multiple
competing assignments and effectively manage deadlines. Must
demonstrate a high level of integrity, and apply rules, policies
and employment actions in a consistent, fair and equitable manner
in all situations;
- Professional, articulate and able to use good independent
judgment and discretion;
- Outstanding verbal and written communication skills required.
Must be able to read, write and speak English in a clear, concise
manner.
Closing:Allied Universal - is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race/ethnicity, age, color, religion, sex, sexual
orientation, gender identity, national origin, genetic information,
disability, protected veteran status or relationship/association
with a protected veteran, or any other basis or characteristic
protected by law. For more information: www.AUS.com
If you have any questions regarding Equal Employment Opportunity,
Affirmative Action, Diversity and Inclusion, have difficulty using
the online system and require an alternate method to apply, or
require an accommodation at any time during the recruitment and/or
employment process, please contact our local Human Resources
department. To find an office near you, please visit:
www.aus.com/offices.Requisition ID: 2022-700443
Keywords: Allied Universal, Stockton , Operations Manager, Executive , Stockton, California
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