Regional Service Manager

Company: Peco Pallet
Location: Stockton
Posted on: June 17, 2022

Job Description:

Job DescriptionPositionSummary:The PECO Regional Service Manager will be responsible for managing and motivating a team of Account Manager/Representatives. The Regional Service Manager should be organized and able to analyze account portfolio and employee performance metrics. The Regional Service Manager will also collect, monitor and analyze trends in asset management and controls within assigned corporate and regionally led location accounts to identify and drive network improvements. Strong collaboration and problem solving with key operational departments is expected to create a multi-department view of improved customer service and asset management. Key Responsibilities:· Lead team of customer facing regional Account Managers and/or Account Representatives· Motivate team and conduct monthly team meetings and one-on-one's with direct reports· Conduct yearly reviews and employee development plans · Set, communicate and monitor team performance goals· Ensure assigned activities are completed on-time and work meets quality standards and expectations· Be the primary point of contact and build long-term relationships with corporate customer contacts· Develop a trusted advisor relationship with key accounts· Develop, implement and manage improvement to PECO supply chain solutions and asset management within assigned customer networks· Work with customers to ensure adherence to PECO operating guidelines and contractual expectations· Manage and present progress of monthly/quarterly initiatives and metrics to internal and external stakeholders· Update job knowledge by participating in development, training and mentorship opportunities· Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments· Monitor and analyze network flows within assigned customer accounts to identify gaps and areas of improvement· Responsible for working with the Sales team strengthen existing client relationships · Collaborate across departments to resolve operational challenges and breaches in commercial terms/agreements· Use MS Office programs (including Outlook, Excel,Access, and other business applications) to perform daily job functions and investigate customer concerns.· Develop working knowledge of PECO's internal systems, including REDLINK®.· Perform other duties as needed. Qualifications:· Education: Bachelor's degree in business or related field, or equivalent job experience.· Minimum 5 years Supply Chain experience.· Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)· Commercial negotiations experience. Travel:· At times, up to 50%+

Keywords: Peco Pallet, Stockton , Regional Service Manager, Executive , Stockton, California