Assistant Director, Roadside Tolling Infrastructure Support

Company: CapMetro
Location: San Francisco
Posted on: May 16, 2025

Job Description:

Metropolitan Transportation Commission (MTC)San Francisco, CA
Assistant Director, Roadside Tolling Infrastructure SupportSalary: $171,208.34 - $228,111.94 AnnuallyRemote Employment: Flexible/Hybrid
EQUAL OPPORTUNITY EMPLOYERThe Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.
DEADLINE TO APPLY IS SUNDAY, MAY 18, 2025, AT 11:59 PMIF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELYFirst round interviews tentatively scheduled for Tuesday, May 27, 2025A resume and cover letter are not required with your application, but highly encouraged.
Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!
ABOUT MTCThe Metropolitan Transportation Commission (MTC) is the transportation planning, financing, and coordinating agency for the nine-county San Francisco Bay Area. MTC is the federally designated Metropolitan Planning Organization (MPO) and the state designated Regional Transportation Planning Agency (RTPA) for the nine-county San Francisco Bay Area. MTC provides services to the Association of Bay Area Governments (ABAG). For more information about MTC, visit .ABOUT THE TEAMMTC's recently formed Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region's transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer-oriented, multi-modal projects and programs with a focus on express lane, managed lane and toll bridge corridors. In addition, the section supports regional partners with risk management and governance for mega-project delivery. The section's work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions. The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency's roadside tolling infrastructure.
ABOUT THE ROLEUnder the general direction of the Section Director, the Assistant Director, Roadside Tolling Infrastructure Support will be responsible for leading a team that oversees the operations and maintenance of infrastructure used for toll collection on the region's seven toll bridges and Express Lane network. This infrastructure under the authority of Bay Area Toll Authority (BATA) and the Bay Area Infrastructure Financing Authority (BAIFA), consists of field/roadside tolling systems and equipment, such as data networks, fiber optic systems, cameras, toll tag readers, message signs, data processing hardware, and related electrical and HVAC components, must be highly available and provide essential services to the traveling public. The Assistant Director will lead a team responsible for the day-to-day operations and maintenance functions, including response to roadside infrastructure disruptions. The role requires close coordination with the Tolling Service and Revenue Section, other internal teams, contractors, and external agencies to ensure consistency and high level of performance of the tolling infrastructure in the region within the fiscal constraints.
This position is also responsible for advancing major capital maintenance and lifecycle replacement projects to replace field tolling systems and equipment including program management and coordination of the conversion towards Open Road Tolling (ORT).
Depending on need, other responsibilities related to maintenance, asset management, and lifecycle analysis and replacement of roadside tolling infrastructure could be assigned. The Assistant Director will lead a team of direct reports, consultants and staff and is expected to successfully execute responsibilities and duties by managing reporting staff and available resources. Additionally, the Assistant Director will collaborate with staff from other sections within MTC/ABAG, including Technology Support Services, Sustainable Mobility and Operations, and Data Strategy and Analytics.
As a member of the MTC management/leadership team, the Assistant Director is expected to initiate, implement, and carry to completion projects, initiatives, programs, and operations. The Assistant Director will provide leadership by supporting, mentoring, and motivating staff, developing and maintaining relationships, and fostering cross-section collaboration. Providing strategic direction in project management and project delivery, contract management, organizational alignment, change management, fiscal analysis, resource management, and innovation is essential. New project, initiatives, and responsibilities may be assigned to the Assistant Director to keep up with changing program requirements and agency objectives. ESSENTIAL DUTIES & RESPONSIBILITIESUnder the general direction of the Section Director, the specific assignments and responsibilities include, but are not limited to, the following:
Strategic Management

• Develop a roadmap for tolling infrastructure lifecycle replacement and support investment planning to sustain operations.
• Develop policies and procedures for day-to-day performance, availability, and maintenance levels of roadside tolling infrastructure in alignment with agency strategic framework.
• Coordinate with Deputy Executive Director, Mobility, Section Director, Assistant Directors, Principals, and Seniors to define MTC's strategic role in the upkeep and performance of its roadside tolling infrastructure and as a regional service provider for other Express Lanes.
• Develop strategies to effectively utilize and maintain data networks including fiber and leased services.
• Build partnerships with regional agencies, Caltrans, and CHP to ensure service levels and operating consistency within the region.
• Coordinate with senior and management level staff at partner agencies to enhance and build strategic partnerships to maintain roadside tolling infrastructure within the region.
• Identify and manage program level and enterprise risks related to area of responsibility.
• Promote process and systems innovation and alignment of projects with evolving tolling technology and applications.
  Program Management
  • Ensure high quality work and the delivery of assigned projects and programs within expected timelines.
  • Ensure that staff assignments are resourced correctly to deliver projects and ensure operational success. Identify gaps in resources.
  • Oversee procurements, contracts, and consultant efforts. Provide direction and review of delivered work products and ensure compliance with contract scopes, schedules, and budgets. Participate in assessments of contractual issues, budgeting, auditing, and grant management strategies.
  • Define roles and responsibilities for staff and contractors.
  • Ensure timely decision-making, change control, and incident response and system recovery.
  • Develop goals, objectives, performance targets, service level agreements, and monitoring plans.
  • Serve as the point of escalation for problem-solving and conflict resolution. Develop and prepare recommendations for Director, Capital Delivery, Asset Management and Roadside Tolling and Executive Office.
  • Develop and keep effective relationships with transportation partners and internal units to ensure coordinated operations and maintenance of roadside tolling infrastructure.
  • Develop and deliver presentations and briefings to the Executive Office, Commission, partner agencies and public meetings.
    Staff Supervision and Mentorship
    • Supervise and mentor staff.
    • Provide leadership and clear directions to assigned staff, instruct staff about work procedures, review and evaluate work performance.
    • Foster a collaborative and innovative team environment that encourages professional development and continuous improvement.
    • Support the continual professional growth and development of staff by identifying and making available tools, training opportunities, and other resources.
    • Inspire a shared vision, mentor the staff, and seek areas of professional growth for staff.
    • Promote safe working practices for staff and contractors and ensure compliance with roadway work zone safety requirements.
      QUALIFICATIONSKNOWLEDGE, SKILLS, AND ABILITIES
      Knowledge of:
      • Principles and practices of transportation operations, planning and engineering, managed lanes, information systems, and systems engineering and integration.
      • Principles and practices of policy, funding and program development, project management, implementation, and administration.
      • Policies, procedures, rules, and regulations governing toll operations.
      • Principles and practices of budget preparation, contract negotiation, and contract administration.
      • Software development processes, change control, intelligent transportation systems (ITS), industrial networking, and operational technology data center infrastructure are desirable.
        Skills and Abilities
        • Be a transformational leader with strong analytical, problem-solving, innovative mindset, negotiation, organizational and interpersonal skills.
        • Capable of communicating clearly, both orally and in writing, distilling complex concepts into compelling, relevant, and understandable presentations or reports.
        • Interpret and apply applicable Federal, State, and local policies, laws, and regulations.
        • Manage programs and projects, develop workplans, complex budgeting, and expenses.
        • Ability to build consensus among diverse stakeholders and lead staff to facilitate inter-agency and intra-agency coordination.
        • Ability to manage employee performance and mentor staff.
        • Ability to make decisions that produce high-quality results by calculating risks, adjusting to priorities and changes, and aligning to organizational objectives.
        • Ability to identify and plan for day-to-day operational needs, organize staff and resources, including acting immediately in the event of incidents and infrastructure damage or disruptions.
        • Ability to guide complicated procurements and vendor selection processes and manage vendor and consultant relationships.
          MINIMUM QUALIFICATIONSAn appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
          Education: A Master's degree in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration. Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.
          Experience: Three years of increasingly responsible experience in an appropriate field related to the area of assignment.A bachelor's degree in an appropriate discipline and four years of relevant experience is an alternative qualification.
          License/Certificate:Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
          PREFERRED QUALIFICATIONSEducation and Experience: A bachelor's degree in an appropriate discipline and six years of relevant experience in supporting tolling infrastructure.
          IMPORTANT INFORMATIONEMPLOYMENT REQUIREMENTSSuccessful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.
          DISABILITYThe Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.
          APPLICATION ASSISTANCEIf you need technical assistance with your on-line application, please contact NEOGOV's Applicant Support Line at (855) 524-5627 available from 8:00 AM to 5:00 PM (PST) Monday through Friday, excluding holidays.
          All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
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Keywords: CapMetro, Stockton , Assistant Director, Roadside Tolling Infrastructure Support, Executive , San Francisco, California