Senior Vice President, Business Operations

Company: SupportFinity---
Location: San Francisco
Posted on: June 1, 2025

Job Description:

Senior Vice President, Business OperationsJob DescriptionSenior Vice President - US Transportation and Infrastructure Operations DirectorThe Business Operations Director is part of WSP USA's Operations and Delivery Leadership Team with primary responsibility for overseeing the successful delivery of all projects and supporting the Business Line Executive with all aspects of the P&L, including revenue generation, project margin, EBITDA, DSO, project delivery, staff utilization, quality, and safety.This position can be based out of any of our WSP USA offices.General Operations Duties

• Partner with the Business Line Executive on all operational aspects of the business.
• Communicate and coordinate with Local Leaders and other managers on operational aspects of the business. Assist in monitoring P&L, project performance, and staffing.
• Collaborate with Strategic Growth Team (SGT), HR Partners, Finance Managers and Project Accounting.
• Oversee Regional Operations Leaders (ROL) and Business Line Project Directors (PD) duties.
• Partner with Project Delivery for project operations consistency and reporting.
• Support and promote a consistent approach to project delivery, operational reporting, quality, and other key initiatives.
• Deliver training and mentoring support for project managers and staff.
• Act as a key leader in the Business Line.People and Culture
  • Work to support staff hiring and attrition goals.
  • Monitor staff billability/billable hour goals and take corrective action when needed.
  • Assist in developing corrective plans to address deficiencies identified in project performance.
  • Supports work sharing across regions/business lines.
  • Support HR as needed with personnel issues.
  • Support programs such as Safety, Sustainability and Ethics & Compliance.Operational ExcellenceProfit and Loss (P&L) Duties:
    • Monitor Business Line budgets and provide recommendations/corrective actions to stay within budgets.
    • Effectively operationalize region growth strategies, forecasting and funding strategy in collaboration with Business Line Executive.
    • Track, support and report project funding.
    • Take necessary actions to lead and improve cash flow.
    • Participate in development of the annual budget process to include forecasting, monitoring, analysis and recovery planning.
    • Responsible for executing on the Business Line P&L priorities and strategies, including revenue generation, project margin, EBITDA, DSO, project delivery, client satisfaction, staff billability/billable hour goals and safety and other financial metrics.Project Operations Duties:
      • Coordinate with Project Delivery Partners to:
        • Monitor that appropriate Project Reviews are being conducted in the Business Line.
        • Oversee PDs and confirm they are performing their duties.
          • Identification of project execution risk.
          • Evaluation of Project Manager performance.
          • Identification of challenged projects tracking, financial impacts and corrective action plans.
          • Lead work planning and negotiations sessions for key projects.
          • Lead Readiness Reviews for large or high risk projects.
          • Ensure appropriate proactive project reviews are being conducted on high risk/large value/Alternative Delivery projects and any necessary follow up is done.
          • Identify projects that are in distress (challenged projects) and provide the oversight necessary to correct the issues.
          • Develop recovery teams as necessary to correct unsatisfactory project performance.
          • Ensure any needed corrective deficiencies identified in project audits are addressed.
          • Oversee aspects of Project Manager and Delivery Training are being conducted and the Project Delivery processes are being followed.
          • Provide independent research and contribution to the betterment of Project Operations procedures.Key Performance Indicators include:
            • EBITDA, Net Revenue, Organic Growth, Margin Erosion, DSO, Billability, Funding (Backlog), and Headcount growth.Qualifications
              • 17+ years of experience.
              • BA/BS Degree in Engineering, Planning, Architecture, Business, or equivalent discipline.
              • Experience as a major project manager, or related role to understand project delivery issues and requirements.
              • Strong understanding of project financials, team dynamics, client relationships, staffing and resource requirements, overhead elements, and performance expectations.
              • Proactive problem-solving skills and helpful, open and candid communication skills.
              • Leadership skills that portray commitment, reliability, and accountability to desired outcomes.WSP Benefits:WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.Compensation:Expected Salary (all locations): $250,000 - $370,000Expected Salary (Colorado only): $220,000 - $340,000WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.About WSPABOUT USWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.www.wsp.comWSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.The selected candidate must be authorized to work in the United States.NOTICE TO THIRD PARTY AGENCIES:WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Keywords: SupportFinity---, Stockton , Senior Vice President, Business Operations, Executive , San Francisco, California