Clinical Coordinator

Company: Welbehealth
Location: Stockton
Posted on: August 7, 2022

Job Description:

At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, you ll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!
The WelbeHealth Clinical Coordinator is part of the clinic team and is responsible for coordinating and working with appropriate team members on facilitating referrals, orders, follow-ups, consult notes, and procedure results as well as providing clinic MA support if/as needed. The Clinical Coordinator is responsible for supporting the provider team, the clinic team and coordinating with the call center to ensure timely completion and documentation of all orders. The Clinical Coordinator will also support in educating and informing participants on upcoming visits and expectations and enhancing communication and continuity of care between participants and providers. The Clinical Coordinator works with the Interdisciplinary Team to increase participant s access to timely appointments, services, and appointment information thereby supporting clinical excellence. The Clinical Coordinator collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.

Duties and Responsibilities:

* Support provider in ensuring all participants receive the services that are ordered by managing and monitoring Clinical Inboxes and following up with PCP as needed.
* Daily follow up with HUB on routine and urgent orders and referrals and responding to requests for information by the HUB.
* Assist in processing stat referrals as needed, as back up to the Service Advocate.
* Assist clinic team with Athena ordering workflow questions as Athena Super User.
* Oversite and maintain assigned clinical inboxes by conducting weekly review of Order Management reports to ensure all orders are processed according to Welbe Order Management standards.
* Responsible for coordinating all logistic for participant COVID vaccinations.
* Remain alert and update their supervisor or any member of the IDT promptly of any changes in participants condition.
* Provide coverage as needed as a Medical Assistant to support other Medical Assistants (Clinic MA and/or Float MA) in delivering and coordinating participant care.
* Serve as point of contact for Network on pended claims and enter needed orders for PCP.
* Handle participant appointment.
* Make appointment reminder calls as directed.
* Provide upcoming appts of the day summary report for AM Huddle (Clinic Meeting).
* Handle participant appointment inquiries and scheduling-related incoming calls.
* Participate in standing Clinic meetings such as Morning Briefing/Huddle/IDT/Ad Hoc or other attended meetings and complete action items as assigned.
* Maintain assigned clinical inboxes and manage and respond to Teams communications and requests.
* Be legally authorized to practice in position location, required.
* Only act within the scope of his or her authority to practice.
* Other duties as assigned.

Qualifications and Requirements:

* High School Diploma or Equivalency.
* Education Required (Minimum level of education): Current MA Certificate
* Preferred MA experience working in the Home Health/Clinical Setting
* Certifications/Licenses Required: Valid State Driver s License with a clean DMV record. Copy of recent Vehicle Insurance required.
* High School Diploma or Equivalency.
* 2-year degree program in Medical Assistance Accredited by the Commission on Accreditation of Allied Health Education Program (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)
* Minimum of 3 years of Medical Assistant experience in a clinical setting with a frail or elderly population
* Certification by a Medical Assistant Certifying Organization approved by the State Medical Board, preferred
* Experience as clinical coordinator preferred
* Excellent clinical, organizational and communication skills in settings with seniors, their families, and interdisciplinary team members
* Bilingual English/Spanish, a plus
* Commitment to unlocking the full potential of our most vulnerable seniors.

COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.

Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Keywords: Welbehealth, Stockton , Clinical Coordinator, Healthcare , Stockton, California