Customer Service Administrator
Posted on: February 16, 2020
Penske is currently hiring a Service Administrator for the Stockton
A Penske Customer Service Administrator provides vehicle
preventative maintenance scheduling/appointment support for
designated PTL facility locations. This position has regular
customer contact. Ensure scheduled work is aligned with shop
capacity and customer preferences/requirements. Responsible for
maintaining accurate customer contact information for all push
notifications in the Customer Data File.
Using multiple systems while interacting with customers over the
phone, this position will:
-Preventive Maintenance (PM) Scheduling: Determining how to match
the shop requirements with those of our customer on a unit by unit,
day to day and hourly basis. How to best level load the PM work
schedule for the service locations.
-Customer contact setup: Customer Data File requires research into
bill group and location number requirements based on
requests/inquiries from customers, sales dept., district staff,
-Ongoing maintenance of customer contacts: contacting all customers
with clear email failures and/or fax number failures and
obtain/update system with accurate contact information.
-Other projects and tasks as assigned by manager
Monday to Friday
2nd Shift Position 1:00pm-9:30pm
- 3 years of customer service experience is requried
- Strong phone communication is required
- Ability to learn necessary general knowledge of trucks and
components in order to interface with customers regarding
- College graduate preferred due to the systems used in daily
process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and
- Requires strong ability to multitask between different Penske
systems to provide all necessary information and to answer all
- Must have excellent organizational skills.
- Ability to work flexible hours if required depending on locations
- Regular, predictable, full attendance is an essential function of
- Work the required schedule, work at the specific location
required, complete Penske employment application, submit to a
background investigation (to include past employment, education,
and criminal history) and drug screening are required.
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
Keywords: Penske, Stockton , Customer Service Administrator, Hospitality & Tourism , Stockton, California
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