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Customer Service Representative

Company: ARC Document Solutions
Location: Stockton
Posted on: June 22, 2022

Job Description:

ARC Document Solutions(e-arc.com)is a world-wide public company searching for aCustomer Service Representative(CSR)who willcoordinate and processorders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to Customers' requirements. The successful candidate will perform the following tasks: Greet customers Process in-person, phone, electronic, and hard copy work orders Assist with billing projects A willingness to learn MFG which is our billing software Data Entry E-mail or call customer with questions regarding orders when appropriate Work together with Managers for successful deliveries Follow procedures for review/approval in various situations Assist with receiving supplies and materials Resolve problems or obtains assistance from technical expert Following up with customers in order to keep them informed of job status Refer questions regarding jobs in progress to the appropriate production manager Monitor progress of job order throughout production Ensure delivery is specified as needed dates/times A willingness to learn how to sell add-on or new services/merchandise to existing and previous customers Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed Perform other tasks, duties, or functions as assignedQUALIFICATIONS Excellent customer service skills is a must A working knowledge of Outlook, Excel, MS Word A willingness to train to learn various software Learn or have knowledge within small format printing, large format is a plus! Enjoy working in a team driven environment. Ability to work in a fast pace, multi-tasking environment. Ability to follow-through and react quickly to situations. Prior reprographics or printing experience a plus.ARC offers comprehensive benefits which include Medical, Dental, Vision, Life Insurance benefits, 401(k) with a company match, and an Employee Stock Purchase Plan that allows you to purchase ARC's stock on the NYSE at 15% below market. We also offer PTO, Personal Days and paid holidays. We have a culture of caring for our employees.Includes Sign-on Bonus.PM20 To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.PI180048551

Keywords: ARC Document Solutions, Stockton , Customer Service Representative, Hospitality & Tourism , Stockton, California

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