Customer Service Representative
Company: ARC Document Solutions
Location: Stockton
Posted on: June 22, 2022
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Job Description:
ARC Document Solutions(e-arc.com)is a world-wide public company
searching for aCustomer Service Representative(CSR)who
willcoordinate and processorders for print jobs, material or
merchandise received by mail, e-mail, fax, telephone, or from
walk-in customers, according to Customers' requirements. The
successful candidate will perform the following tasks: Greet
customers Process in-person, phone, electronic, and hard copy work
orders Assist with billing projects A willingness to learn MFG
which is our billing software Data Entry E-mail or call customer
with questions regarding orders when appropriate Work together with
Managers for successful deliveries Follow procedures for
review/approval in various situations Assist with receiving
supplies and materials Resolve problems or obtains assistance from
technical expert Following up with customers in order to keep them
informed of job status Refer questions regarding jobs in progress
to the appropriate production manager Monitor progress of job order
throughout production Ensure delivery is specified as needed
dates/times A willingness to learn how to sell add-on or new
services/merchandise to existing and previous customers Inform
customers of unit prices, shipping date, anticipated delays, and
any additional information needed Perform other tasks, duties, or
functions as assignedQUALIFICATIONS Excellent customer service
skills is a must A working knowledge of Outlook, Excel, MS Word A
willingness to train to learn various software Learn or have
knowledge within small format printing, large format is a plus!
Enjoy working in a team driven environment. Ability to work in a
fast pace, multi-tasking environment. Ability to follow-through and
react quickly to situations. Prior reprographics or printing
experience a plus.ARC offers comprehensive benefits which include
Medical, Dental, Vision, Life Insurance benefits, 401(k) with a
company match, and an Employee Stock Purchase Plan that allows you
to purchase ARC's stock on the NYSE at 15% below market. We also
offer PTO, Personal Days and paid holidays. We have a culture of
caring for our employees.Includes Sign-on Bonus.PM20 To all
recruitment agencies: ARC does not accept agency resumes. Please do
not forward resumes to our Careers alias or other ARC employees.
ARC is not responsible for any fees related to unsolicited
resumes.PI180048551
Keywords: ARC Document Solutions, Stockton , Customer Service Representative, Hospitality & Tourism , Stockton, California
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