StocktonRecruiter Since 2001
the smart solution for Stockton jobs

Associate Team Leader

Company: H&R BLOCK
Location: Stockton
Posted on: August 16, 2019

Job Description:



Are you driven by helping people, being part of a team, and exceeding client expectations? Block Advisors is looking to hire Associate Team Leaders who will be passionate about the H&R Block brand purpose: To provide help and inspire confidence in our clients and communities everywhere.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As an Associate Team Leader for Block Advisors, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early September as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Block Advisors
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in a customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • High school diploma / equivalent or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiencesBilingual candidates strongly encouraged to apply!

Keywords: H&R BLOCK, Stockton , Associate Team Leader, Hospitality & Tourism , Stockton, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Merchandiser
Description: Job DetailsDescriptionResponsible for providing merchandising and excellent customer service support to several stores within a geographic area.Company Description br From its humble beginnings in 1888 (more...)
Company: Core-Mark International, Inc.
Location: Merced
Posted on: 08/22/2019

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.-- Be Independent Schedule work around your own life.-- Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart Shoppers
Location: San Rafael
Posted on: 08/22/2019

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love.-- Be Independent Schedule work around your own life.-- Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart Shoppers
Location: Sunnyvale
Posted on: 08/22/2019


Assistant Manager-Operations Food & Beverage (NE)(HtlOps) - San Jose Marriott - (19111960)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Sunnyvale
Posted on: 08/22/2019

HEALTHCARE CUSTOMER SERVICE
Description: ARE YOU LOOKING FOR WORK FROM HOME OPTIONS WHERE YOU CAN WORK FULL TIME OR PART TIME AND STILL MAKE AN INCOME AND STILL HAVE TIME
Company: Ameriplan
Location: Salinas
Posted on: 08/22/2019

Banquet Server - On Call
Description: You enjoy being part of a team that creates an atmosphere where things happen, from staging parties to getting business done. Your role is important to the success of the event, and that matters. Plus, (more...)
Company: Hyatt Regency Sonoma Wine Country
Location: Santa Rosa
Posted on: 08/22/2019

Route Delivery Driver
Description: Call 877 283-5131 br br Route Delivery Driver No Over the Road Driving, Home Every Night br Company Profile: br At Panera, warmth is our business. Come join our team of great drivers who deliver (more...)
Company: Panera Bread
Location: Manteca
Posted on: 08/22/2019

CUSTOMER SERVICE REP - 2222
Description: Requisition ID 388239 br br CSI 2222,Station Address: 3400 N Mac Arthur Drive Tracy, CA 95376 br br This position is for local residents only. br Sorry, Visa / sponsorship not available. (more...)
Company: Chevron Stations Inc.
Location: Tracy
Posted on: 08/22/2019

Line Cooks - Start at $13 per hour!
Description: Line Cooks - Start at 13 per hour Red Robin isn't your typical burger restaurant. We're a team filled with unbridled energy, magnetic personalities, and a passion for having fun We also have a passion (more...)
Company: Red Robin Gourmet Burgers
Location: Manteca
Posted on: 08/22/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Ceres
Posted on: 08/22/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Stockton RSS job feeds