Geek Squad Consultation Agent
Company: Best Buy
Posted on: January 12, 2022
Geek Squad Consultation Agent As the first point of contact,
Geek Squad Consultation Agents provide knowledgeable technology
solutions and support, while maintaining a friendly, efficient
check-in and check-out experience for customers requiring product
or other technical assistance. They create and maintain a
supportive, positive environment for customers by asking the right
questions, listening carefully, taking detailed notes and
partnering with other team members as needed. Agents display a
genuine passion for and strive to resolve consumer electronic
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions for
Providing positive, timely engagements with customers during the
check-in and check-out process.
Understanding customer's technology issues by asking probing
questions, listening, asking clarifying questions, taking detailed
notes, and providing accurate time estimates for next steps.
Monitoring queues and providing accurate status updates to
Clearly communicate and partner with team members.
Basic Qualifications Experience using and learning about customer
Ability to work successfully as part of a team
Ability to prioritize and multi-task in a fast-paced
Ability to work a flexible schedule inclusive of holidays, nights
Keywords: Best Buy, Stockton , Geek Squad Consultation Agent, IT / Software / Systems , Stockton, California
Didn't find what you're looking for? Search again!