Entry Level Customer Support Specialist
Company: Alvearium Marketing
Location: Sacramento
Posted on: July 1, 2025
|
|
|
Job Description:
Alvearium Marketing , a dynamic direct marketing firm that
champions Verizon TruConnect's reach, blending data analysis with
creative innovation to elevate brand presence and foster lasting
customer relationships, seeks a solution-oriented Entry Level
Customer Support Specialist. As an Entry Level Customer Support
Specialist, you will receive comprehensive, hands-on training to
become an expert in wireless services and relationship management.
This program develops your exceptional skills in direct client
interaction and problem resolution, teaching you to anticipate
needs and provide proactive support. You’ll master client education
and retention strategies to build lasting satisfaction and loyalty,
equipping you to foster strong relationships and drive our
continued success. Key Responsibilities of the Entry Level Customer
Support Specialist Assist clients with the onboarding process,
ensuring successful activation and understanding of their essential
phone and internet services. Proactively address client inquiries
and concerns regarding their service, billing, or device
functionality, offering clear and patient explanations. Diagnose
and troubleshoot basic technical issues, such as phone activation,
SIM card issues, to provide immediate resolutions for clients.
Document all client interactions and resolutions accurately and
thoroughly within our customer relationship management system.
Identify opportunities to educate clients on additional features or
services that could further enhance their connectivity experience.
Gather valuable client feedback on service quality and support
experiences, contributing to continuous improvement initiatives.
Collaborate closely with internal sales and support teams to ensure
seamless transitions and escalated issue resolution for clients.
Maintain an up-to-date knowledge base of all wireless products,
service changes, and program updates.
Keywords: Alvearium Marketing, Stockton , Entry Level Customer Support Specialist, IT / Software / Systems , Sacramento, California
