Senior Product Analyst [Level 1 Support]

Company: Redolent
Location: San Bruno
Posted on: April 1, 2026

Job Description:

One of our direct client is urgently looking for a Senior Product Analyst [Level 1 Support] Role - Senior Product Analyst [Level 1 Support] Location - San Bruno, CA. Description: Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include: • Understand business flows, tools, trouble shoot and support seller issues using tools. • Ongoing management of seller issues, queries and operational issues. • Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues. • Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2. • Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart. • In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue. • Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc • Help to resolve simple taxonomy issues • Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues. • Address Order, Cancel and Refund and Seller Payment issues. Minimum Qualifications • Bachelor's Degree • 5 to 7 years of relevant work experience • Prior experience in lead role Additional Preferred Qualifications • Experience in using market place portal and other supporting tools, alerts, reports and analytics. • Ability to summarize and present complex issues to a variety of audiences

Keywords: Redolent, Stockton , Senior Product Analyst [Level 1 Support], IT / Software / Systems , San Bruno, California