Operations Supervisor for Class A Drivers NIGHT SHIFT - Penske Logistics (Supply Chain/Logistics)

Company: Penske
Location: Stockton
Posted on: December 5, 2019

Job Description:

Description: Be a part of the BEST!! Penske recently named one of the BEST companies to work for by Forbes Magazine!! Position Summary: Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Experience over seeing Class A Delivery Drivers preferred. Shift: Sunday, Monday, Tuesday and every other Wednesday 8:00 p.m. to 8:00 a.m. Major Responsibilities: Lead team of salaried employees (includes performance review, corrective action, and goal setting). Provide detailed instruction to various personnel via email and phone. Act as first level escalation for customer inquiries. Assist in new customer implementations. Prioritize time sensitive situations. Ensuring customer's KPI's are hit on a daily and weekly basis. Track shipments to ensure on time delivery is met. Analyze process data and work on continuous improvements. Identifying cost savings opportunities for the customer. Ensuring all business needs are covered including when there are vacations, illness, etc. Other projects as assigned by manager. People Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives Establish and sustain that performance standards are communicated that are specific and measurable Interview hourly associates and provide recommendations for hire Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates Motivate and engage associates by focusing on team accomplishments and recognition Operations Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Conduct team meetings Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution Complete all necessary records and reports in a timely and accurate fashion Finance Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc. Understand the relationship between decision-making and profitability Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets Safety Ensure day-to-day management and associate activities are aligned with the location safety strategy Provide associates with communication, training, feedback, and direction to ensure safe performance Ensure compliance with all applicable regulatory agencies and company policies and procedures Conduct safety observations Growth / Customer Experience Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily Ensure the customer knows that we are committed to helping them meet their objectives Determine areas that could benefit from Continuous Improvement efforts Fleet/Assets Properly plan work assignments to ensure effective use of fleet equipment Work with hourly associates to ensure they understand safe and efficient operation of equipment Work with vendors to ensure equipment is maintained Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete Other projects and tasks as assigned by supervisor Qualifications: 2 - 4 years related functional experience ­- High School Diploma or equivalent required ­- Bachelor's Degree preferred ­- Must have ability to connect and build rapport and relationships with associates and external customers at all levels ­- Must have ability to work efficiently with time management and organizational skills ­- Strong written/oral communication skills and the ability to actively listen are required ­- Ability to manage through a problem and think and make decisions independently ­- Ability to drive process improvement and lead change ­- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required ­- Must demonstrate ownership & responsibility to run the operation with a sense of urgency ­- DOT and dispatching experience preferred for dedicated contract carriage Regular, predictable, full attendance is an essential function of the job ­- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. Physical Requirements: ­- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ­- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. ­- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. ­- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Logistics Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more. Work Locations: 4199 Gibraltar Ct Stockton, CA 95206 Primary Location: United States-California-Stockton Zip: 95206 Job: Logistics/Supply Chain Penske (Oracle) Job Name: Logistics/Supply Chain Req ID: 1914763

Keywords: Penske, Stockton , Operations Supervisor for Class A Drivers NIGHT SHIFT - Penske Logistics (Supply Chain/Logistics), Other , Stockton, California