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Help Desk Analyst II

Company: Robert Half
Location: Stockton
Posted on: November 18, 2020

Job Description:

Description There is an opportunity for a Help Desk Analyst to join the team at Robert Half Technology This long-term temporary-to-full-time employment opportunity is based in the Lodi, California area. The ideal candidate for this position has a can-do attitude and is looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. One of the most important parts, though, is how these processes work together to provide superior support and high availability of our business. This Service Desk Analyst job's main duty is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. You might also be asked to cover alternative shifts when needed. The ideal candidate for this position is a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Service industry. Your responsibilities - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Provide guidance to Tier 1 support and team members - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory If interested in this Help desk Analyst II position please send resumes to or call me Requirements - If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred - 3 years of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Ability to handle multiple tasks to prioritize needs and expedite tasks upon request - Experience in one or more programming or scripting language - Can work independently with minimal supervision - Excellent written, verbal and social communication skills highly desired - ITIL certification is an even more strongly preferred point - Experience with Remote Support - Service Desk Tickets experience - MS Windows 10 experience - Expertise in Basic Computer Skills - Comptia A experience - Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred - Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Critical thinking, problem solving, ability to work independently Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Stockton , Help Desk Analyst II, Other , Stockton, California

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