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Customer Tech Support Rep

Company: Kelly IT
Location: Stockton
Posted on: November 20, 2020

Job Description:

Customer Tech Support Rep Seasonal Project, Dec 2020-April 2021, 17hr Summary Our client is a wonderful, technically sophisticated, long-operating sw dev company, established since the 70's They make hugely successful (3rd largest in the nation) tax software solutionsproducts and are headquartered in San Joaquin County, in the very easy to get to, just off of the 205, Lathrop, Ca Every year during their busy time TAX SEASON, they bring on board nearly 30 additional Tech Customer Support Professionals for a 4 to 5 month consulting engagement. It looks like you have the background they are looking for to fulfill this critical project team. Training starts early December and will go through end of March April 2020. OPEN 40 hour a week SCHEDULE, w VERY FLEXIBLE HOURS, all scheduled based on your desired start time and business needs (ampm shifts) Main Skills CUSTOMER SERVICE, tech-savvy, w a hard-working, flexible attitude Job Details Primary contact for customers to provide technical support and services for their Tax SW product. Provide call center technical Tier 23 support. Duties Receive inbound telephone calls, chat messages, and emails on product questions, Provide excellent customer service, tech troubleshooting, and problem resolution, Provide user-friendly explanations and follow-up using telephone, emails, andor chat, and in person communication, Resolve customer problems in a friendly timely manner to ensure customer satisfaction Why Kelly Registered ? By partnering with KellyRegistered Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward. About Kelly Registered At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporarynontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly IT, Stockton , Customer Tech Support Rep, Other , Stockton, California

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