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Part-Time Service Representative (IBEW) - Stockton I

Company: Pacific Gas And Electric Company
Location: Stockton
Posted on: May 3, 2021

Job Description:

Requisition ID# 93141Job Category : Customer Support / OperationsJob Level : Individual ContributorBusiness Unit: Customer CareJob Location: StocktonPosition SummaryCustomer Service Representatives (CSRs) within Billing Operations are the behind the scenes problem solvers of our company to ensure our customers receive their only monthly touchpoint from PG&E --- their electric and/or gas bill. The CSRs main responsibilities consists of processing transactions required to establish and bill our customers accurately and in a timely manner, supporting customer requests and supporting various customer programs. To provide the ultimate customer service experience, a PG&E CSR must:Handle inquiries in a safe, efficient and highly accurate mannerLearn and retain the required knowledge to be successful in their roleUtilize multiple available resources to resolve complex issuesWork in a high-impact, fast-paced environment and able to successfully handle high-pressure situationsPartner with other PG&E departments to resolve customer issues and ensure customer satisfaction CSRs are required to complete a 7-8 week paid training program You will be working full-time (40 hours/week) during these initial 7-8 weeks of training. The CSR training program will take the participants through an online learning portal that will allow the learner to experience various components of the CSR job through simulations, class activities and instructor-led discussions. As a Part-time (35 hours/week) Customer Service Representative, your work schedule will fall within the hours of operation for the location. Stockton Hours of Operation:Monday thru Friday, 7 am to 5 pmThis is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining. Minimum Qualifications:Must be at least 18 years of ageMust possess a High School diploma, GED or equivalent work experienceMinimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environmentMust complete 7-8 week Customer Service Representative (CSR) Training program.Demonstrated ability navigating multiple computer programs and internet webpagesDemonstrated ability using computer equipment including, but not limited to keyboard, mouseand multiple monitorsInternal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to applyingExternal and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) and Work Orientation Inventory (WOI) exams prior to interviewing Desired Qualifications:2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environmentMinimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and OutlookAssociates degree or higher from an accredited college or institutionTo better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference. Responsibilities:Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the publicAcknowledge customers (both external and internal) concerns by being courteous, empathetic and professional at all timesRespond to inquiries and successfully resolve customer issues by taking corrective action on behalf of the customer in an efficient and accurate mannerListen effectively; use probing skills to obtain relevant customer information and quickly establish relationshipsUtilize various computer programs to research and analyze account information to satisfy internal and external customers with billing issues and customer inquiriesAct professionally and ethically in all situationsServe the customer and perform the job in a safe mannerListen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workersUse interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team membersMust have decision making ability and effective judgment making skillsEffectively operate all required PG&E applications and systemsAbility to work in a fast paced environment which is subject to change based on business needsPre-Employment TestingPG&E Employees: You must have qualified on all prerequisite tests prior to submitting an application; and all secondary tests prior to interviewing. For more information on prerequisite and secondary exams, including study guides, please visit the Pre-employment testing program website.Clerical Test BatteryWork Orientation Inventory-Clerical

Keywords: Pacific Gas And Electric Company, Stockton , Part-Time Service Representative (IBEW) - Stockton I, Other , Stockton, California

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