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Phone Operator/Medical Assistant

Company: Dameron Hospital
Location: Stockton
Posted on: May 3, 2021

Job Description:

Description: Responsibilities include but are not limited to: Demonstrates competency in performing tasks in accordance with departmental procedures including the use of the electronic medical record for patient registration, verification of insurance in conjunction with hospital admitting, generating forms, data entry, management of test results, incoming calls and faxes, communication with patients, Patient check out, and processing referrals from, or to outside providers. Provides high quality customer service to all patients, insurance carriers, the center staff, and Dameron Hospital staff and providers. Retrieve telephone messages and follows up with appropriate actions. Screen telephone calls to ensure routing to the appropriate department or individual. Assist with conducting reminder calls. Ensure complete and accurate data entry. Utilize park, paging and voicemail systems to ensure proper routing of telephone calls. Provide general information about PHV e.g. directions, scope of services, available programs and etc. Forward patient's concern and feedback to appropriate personnel within PHV for resolution and optimization of clinic efficiency.

Must be able to perform the job in the front office reception areas including scheduling. Must be available to work all shifts.

Must be able to perform jobs in all patient care and operational areas subject to reasonable accommodations, also be able to employ all mandatory safety devices and procedures.

This is a non-union position

Requirements: Education: High School Diploma, or equivalent Completion of Medical Office Assisting Program, preferred


6 months to 1 year experience required Must be able to accurately type at least 35 words per min. Good oral, written communication skills Minimum 2 years computer knowledge Medical Terminology preferred.

Licenses/Certificates: Graduation certificate from an accredited school, CPR

Keywords: Dameron Hospital, Stockton , Phone Operator/Medical Assistant, Other , Stockton, California

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