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Residential Field Service Technician

Company: Tesla Motors
Location: Stockton
Posted on: May 3, 2021

Job Description:


The Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including: solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.


* Perform required preventive maintenance activities on inverters to maintain warranty coverage * Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately * Work safely and in accordance with Tesla and industry standard safety requirements * Report writing, where required, to comply with deliverables in O&M contracts * Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested * Prioritize conflicting work requests and escalations * Respond to customers' concerns with the performance or functionality of their system * Ensure the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of at all times


* Minimum one year experience installing, maintaining, and troubleshooting solar PV systems * Valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate * Trades experience in electrical is preferred * Understanding of the NEC codes that relate to solar PV installations * Knowledge of NFPA 70E practices * Proficiency in installing inverters and able to work with various ground and roof mount racking systems * Ability to stay organized in a fast-paced environment with aggressive timelines * Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc. * Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.) * Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time * Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required * Ability to work independently and manage your own schedule * Comfortable making decisions independently and handling emergency situations with a calm and directed manner * Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment * Excellent customer service skills required * Ability to work well with others in a collaborative team environment * Regular, reliable and predictable attendance required * Ability to travel for up to 2 weeks at a time.

Employee Benefits

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

* Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage) * 3 medical plan choices with $0 paycheck contribution * Vision & dental plans (including orthodontic coverage) * Company paid Life, AD&D, short-term and long-term disability * 401(k), Employee Stock Purchase Plans, and other financial benefits * Employee Assistance Program, Paid Time Off, and Paid Holidays * Back-up childcare and employee discounts

Keywords: Tesla Motors, Stockton , Residential Field Service Technician, Other , Stockton, California

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