Customer Service

Company: Alera Group, Inc.
Location: Stockton
Posted on: June 6, 2021

Job Description:

Dohrmann, an Alera Group Company is seeking aCommercial Lines Customer Service Representiveto join our Commercial Lines team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what youre looking for, this is your chance to be part of an amazing organization!

Dohrmann is one of Californias largest and oldest independent insurance agencies. Originally Established in 1868, our firm has steadily expanded to meet the growing needs of our clients. Today, we offer a comprehensive range of business and personal insurance products and services. Our size and affiliations gives us direct access to over 80 of the largest insurance companies. Our staff constantly strives to provide innovative risk management solutions to our clients, allowing them to concentrate on running their own businesses.

As Commercial Lines Customer Service Representative, you would have the primary responsibility of supporting our Commercial Lines team. The successful candidate will work as a team with Account Managers to handle all policy-related and customer-related activities, as well as follow Account Managers' guidance to respond to their needs in managing their books of business. You will maintain and cultivate your own small book of business and be coached by the Operations Manager.

• Interaction with clients to receive policy change requests and respond to questions regarding policy changes and coverages.
• Daily interaction with insurance carriers to request endorsements and respond to carrier requests for additional information.
• Provide general clerical support such as form letters, preparing policies for delivery to clients, printing policy documents from carrier websites, etc.
• Professionally assist with servicing of commercial accounts.
• Observe and follow all currently implemented systems, procedures, and guidelines established by the Commercial Lines Department and Dohrmann and those that may be implemented in the future.

• Bachelors Degree.
• Minimum One (1) year of office experience required; insurance experience beneficial.
• Licensed in Property & Casualty Insurance in the state of CA.
• Proficient in MS Office Suite.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read theprior to applying.

Keywords: Alera Group, Inc., Stockton , Customer Service, Other , Stockton, California