Our Lathrop, CA (Stockton) Service Department has an excellent
opportunity for an entry level Service Advisor to join our TEC
team. The Service Advisor acts as a liaison between customers and
our shop, utilizing skill in documentation and communication to
manage work orders and facilitate the proper and timely repair of
customers equipment. This is great opportunity to grow your career
with a great company that is willing to train the right person.
+ Compete inspections of customer equipment, document truck
information and use inspection sheetw to document thorough
information about the trucks service needs.
+ Understand the work that needs to be done to the vehicle and
address specific customer concerns.
+ Communicate all work needed. performed. cost. warranty and
create an overall positive experience for our customer.
+ Use the dealer management system to open and manage work
orders and ensure efficient work flow and completion of work
+ Answer phones and greet customers with professional and
welcoming tone. Provide top notch customer service to all customers
(by phone, in person, email, etc).
+ Keep track of status of all trucks in the shop and provide
customers with updates according to their preferred method of
+ Strong customer service skills and the ability to have
compassion for our customers and work well with a wide range of
personalities and emotional states.
+ Excellent communication skills - oral and written (frequent
and detailed documentation is required in this position).
+ Mechanical inclination and attention to detail, profiency with
data entry and computer skills.
+ Commitment to complete Service Advisor training.
TEC Equipment is the West's leading full-service, heavy-duty
truck and trailer dealership, with over 1,200 employees in 28
locations in Washington, Oregon, California, Nevada, and Arizona.
Since our humble beginnings in 1976, we continue to be family-owned
We believe our employees deserve a safe work environment. All
offers of employment are contingent on successful completion of
pre-employment drug screen and background check. Employment for
positions that require driving is contingent upon passing MVR
record check and being insurable by our auto insurance policy.
Employment for Department of Transportation-regulated positions is
also contingent on passing applicable regulatory screens.
We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, gender identity, sexual orientation,
national origin, disability status, protected veteran status, or
any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance and the Los
Angeles Fair Chance Ordinance, we will consider for employment
qualified applicants with arrest and conviction records.
iCIMS Staffing Req #: 2021-1380
External Company Name: TEC Equipment, Inc.
External Company URL: https://www.tecequipment.com/