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Customer Service Representative I - Stockton Grocery DC

Company: UNFI
Location: Stockton
Posted on: June 6, 2021

Job Description:

Job Overview: The Customer Service Representative (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues, short on loads, mispicks, recommendations and customer requests for services and information. The CSR is empowered to resolve and bring to closure customer inquiries within company guidelines. Schedule:Monday - Friday | 8 AM start Job Responsibilities and Accountabilities: Act as the primary contact with the customer and provide a timely resolution for each inquiry. Resolves 90 percent of the inquiries at time of contact and follows up on the remaining inquiries that are forwarded to relevant departments to assure a timely resolution.Contact customers proactively when issues or problems are anticipated, with the objective of building positive long-term customer relationships.Record information that includes details and resolution of all customer concerns and inquiries. Generate customer service reports that identify opportunities for improving customer service.Input necessary data to facilitate product and damage reclamation returns.Enter data required to process dated orders, "add-ons" and exception orders.Coordinate and communicate the appropriate "new customer" information to all departments.Provide timely communication to customers regarding events and changes that will have an impact on their operations. Job Requirements: High School Diploma of GED preferred.Excellent verbal and written communication skills.Experience with Microsoft Office: Word & Excel.Prior experience in distribution and customer service. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Additional InformationSchedule: Full-time

Keywords: UNFI, Stockton , Customer Service Representative I - Stockton Grocery DC, Other , Stockton, California

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