MONTHLY SALARY RANGE:
$4,608.09 - $4,844.52 - $5,092.77 - $5,352.84 - $5,627.11 -
TENTATIVE EXAM DATE: TBD (Candidates must appear in person for
The City of Stockton will be following COVID-19 guidelines to
ensure the safety of our attendees and staff. We will be enforcing
social distancing throughout the examination process. If you are
sick having any symptoms, please do not attend the examination.
TYPING CERTIFICATE SUBMISSION DEADLINE:5 days from submitting
Due to COVID-19, the City of Stockton is making a temporary
exception to our policy regarding online typing certificates.
Please refer to the supplemental questions regarding this
The City of Stockton Fire Department is currently seeking to
establish an eligible list to fill future vacancies for the Fire
Telecommunicator II position. The vision of the Stockton Fire
Department is "community service with excellence." The Stockton
Regional Fire and Emergency Medical Dispatch Center provides fire
dispatch services to the cities of Stockton, Lodi, Manteca, the
South San Joaquin County Fire Authority, and the Lathrop-Manteca
Fire District. The Center dispatches to a population exceeding
600,000 people in the San Joaquin Valley of Central California. The
Stockton Fire Emergency Communication Dispatch Center is an
accredited Center of Excellence as recognized by the International
Academy of Emergency Medical Dispatch. Stockton Fire
Telecommunicators work a 24-hour rotational shift (on 1 day, off 1
day, on 1 day, off 1 day, on 1 day, off 4 days).
Incumbents in this position are included in the Civil Service
System and are in a "for cause" employment status represented by
the Stockton City Employees Association Bargaining Unit.
This recruitment is being conducted as an Open/Promotional
recruitment. Current full-time regular status (at time of
application) City of Stockton employees may apply for this position
as a promotional opportunity and successful candidates will be
placed on a promotional list. All other candidates may apply for
this position as an open competitive opportunity, and successful
candidates will be placed on an open list. The appointing authority
will have the option of requesting names from the promotional list,
the open list, or a combination of both.
This list may be used to fill future vacancies.
Prior to appointment, eligible candidates will be required to
submit to and successfully pass a medical examination which
includes a back evaluation, drug screen, and background
investigation which includes fingerprinting.
This is NOT an entry-level dispatch position. It requires public
safety dispatch experience, appropriate certificates, and a typing
Under general supervision, receives telephone calls for
emergency and non-emergency fire, medical and related services and
dispatches fire department resources, private ambulance units, and
personnel. Performs related work as assigned.
Fire Telecommunicator II is the experienced class in this
series, competent to perform varied emergency and non-emergency
telephone and radio communications and dispatching duties assigned.
Assists the Telecommunications Supervisor with management-related
projects as assigned and performs as the primary trainer for new
employees. May act as the Telecommunications Supervisor on a relief
basis. This class is distinguished from the Telecommunications
Supervisor which is responsible for the continuous functioning of
the Emergency Communication Center during a shift.
PRINCIPAL DUTIES (Illustrative Only)
- Receives and evaluates incoming calls from the public as well
as public agencies for routine and emergency medical and fire
- Enters information received in the Computer Aided Dispatch
(CAD) system, logs incident information and completes required
- Dispatches fire suppression apparatus and personnel to fire and
medical emergencies; maintains radio communications and assists
with further dispatches or supplies requested information.
- Operates multi-channel radio systems, monitors multiple radio
- Assists callers in methods of handling medical emergencies
prior to the arrival of dispatched emergency personnel using
established Emergency Medical Dispatch (EMD) protocols.
- Receives incoming calls for public works and utilities after
normal business hours and on weekends; notifies appropriate public
works and utilities personnel of calls for service.
- Prepares and/or types reports and records.
- Assists with related projects as assigned.
Possession of a high school diploma or GED; AND two years of
recent (within the last five years) experience in fire or public
Applicants must submit a dated copy of a valid Typing
Proficiency Certificate, two years old or less, for at least 35 NET
words per minute no later than 5 days from submitting online
Typing certificates may be submitted via one of the
- Electronically attach a scanned copy to your application
(preferred method); or
- Email to email@example.com
The Typing Proficiency Certificate must specify the
Applicants full name printed on certificate;
5-minute timed evaluation (only 5-minute tests will be
Minimum of 35 NET words per minute;
Number of typing errors or accuracy rate;
Date of exam (must be 2 years old or less); and
- Certificate on agency letterhead (if completed online, must
list name of online testing agency and website)
For more information on typing certificates from acceptable
local agencies, click "Typing Certificate Agencies"
- Must possess and maintain a valid CPR card (American Heart
Association BLS-C or equivalent).
- Must obtain and maintain a valid International Academy of
Emergency DispatchEMD certification within six (6) months of
- Must obtain and maintain a valid Emergency Medical Services
Dispatcher Accreditation from San Joaquin County Emergency Medical
Services Agency within six (6) months of appointment. Continuous
accreditation is required as a condition of continued employment
with the City of Stockton. Failure to comply with San Joaquin
County Emergency Medical Services Agency regulations pertaining to
EMS Dispatcher Accreditation may result in termination of
- Must successfully complete a background investigation and a
California Department of Justice fingerprint clearance.
Note: The level and scope of knowledge and skills listed below
are related to job duties as defined under Class
- Basic terminology used in fire and related emergency radio and
- Basic medical terminology;
- Operation of communications equipment, including telephone,
radio, computer and related systems;
- Basic record keeping principles and practices; and
- The geography and major arteries within the cities of San
- Memorizing codes, names, locations and other detailed
- Assessing and prioritizing emergency situations;
- Attending to multiple activities and sources of input
- Obtaining information from individuals in emergency situations,
including those who are emotionally distraught, angry or difficult
- Remaining calm and making rapid and sound independent judgments
in stressful emergency situations;
- Communicating tactfully and effectively with public, public
safety personnel and others;
- Operating complex radio and telephone systems;
- Operating computer keyboards and related equipment and typing
at a speed of 35 net words per minute;
- Following oral and written instructions;
- Reading and interpreting geographic information;
- Performing routine clerical and record keeping duties;
- Active listening on the telephone and radio with accurate
- Multi-tasking competing priorities.
- Learn City and Fire Department dispatching codes, policies, and
- Effectively work under emergency conditions;
- Make quick and appropriate determinations;
- Maintain accurate records;
- Handle simultaneous calls; and
- Remain courteous and calm while interacting with the
- Mobility- constant use of keyboard; constant sitting for long
periods of time; occasional bending, squatting, and kneeling;
- Lifting- occasionally up to 25 pounds;
- Vision- constant use of overall vision; frequent reading and
close-up work; occasional color and depth vision;
- Dexterity- constant repetitive motion; frequent use of computer
keyboard; frequent writing; frequent grasping, holding, and
- Hearing/Talking- constant hearing and talking, in person and on
the phone or other communication devices; ability to understand
what people are saying in normal conversation and over noise;
- Emotional/Psychological- frequent decision making and
concentration often in stressful situations; frequent public and/or
coworker contact; occasional working alone;
- Environmental-primarily performed in an office environment;
frequent exposure to noise; and
- Special Requirements - must be willing to work twenty-four hour
fire service shifts and work mandatory overtime shifts when
necessary. Shift schedule will include nights, weekends and
This class specification should not be interpreted as all
inclusive. It is intended to identify the essential functions and
requirement of this job. Incumbents may be requested to perform
job-related responsibilities and tasks other than those stated in
this specification. Any essential function or requirement of this
class will be evaluated as necessary should an incumbent/applicant
be unable to perform the function or requirement due to a
disability as defined by the American with Disabilities Act (ADA).
Reasonable accommodation for the specific disability will be made
for the incumbent/applicant when possible.
Qualified candidates will be invited to continue in the
examination process, which may include a rating of training and
experience, weighted 100%. To achieve a place on the eligible list,
candidates must receive a minimum passing score of 70%. The City
reserves the right to utilize alternative testing methods if deemed
necessary. In the event of identical ratings, names will be
arranged in the order of application date and time, and, if the
same, then arranged alphabetically.
ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES MUST BE
COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON
APPLICATION FORM. LATE OR INCOMPLETE APPLICATION MATERIALS WILL BE
REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE
FINAL FILING DATE. THE REQUIRED TYPING CERTIFICATE MUST BE
SUBMITTED BY THE STATED DEADLINE. FAILURE TO SUBMIT THIS
CERTIFICATE BY THE DEADLINE WILL RESULT IN REJECTION OF YOUR
APPLICATION. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S
EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMS ARE WELCOMED
BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY. PLEASE DO
NOT STATE "REFER TO RESUME".
The information in this announcement concerning the terms and
conditions of employment does not constitute either an express or
implied contract, and these provisions are subject to change.
- After on-line submittal, immediate notification will appear on
your screen indicating yourapplicationhas been received. Please
print this notice as proof of filing.
- Notices and correspondence will be sent via email only. No
paper notices will be mailed to applicants. It is the
applicant'sresponsibilityto ensure a correct emailaddressis
provided and that correspondence is being received.
- NeoGov.com: You will receive correspondence via the email
address you placed on your application. Some email accounts have
been known to place these e-mails in the spam/junk folder. Please
check your email folders or accept e-mails ending with
In accordance with California Government Code section 3100, et
seq., all City of Stockton employees are considered disaster
service workers who may be required to report for duty, or remain
on duty to address disaster service activities in the event of an
emergency or disaster and are required to undertake an applicable
The City of Stockton requires employees in this position to
reasonably respond to emergencies at all times. Employees will be
required to maintain primary residence within 45 minutes of City
Hall in order to timely respond to emergencies and meet the health,
safety, and welfare needs of the City. New employees have up to
three (3) months from date of hire to comply with the requirement.
Any interested candidates must be willing to adhere to this
requirement throughout the duration of employment.