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CEC - Customer Experience Creator

Company: MHX Solutions
Location: Stockton
Posted on: May 8, 2022

Job Description:

TITLE: CEC - Customer Experience Creator

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

$19.50 Full Benefits. 401K!

The goal of the Customer Experience Creator (CEC) is to concentrate on the client and provide outstanding customer service at all time. The CEC will strive to constantly think about the needs and expectations of our customers and relentlessly work toward exceeding customer expectations. The CEC must be a strong advocate for the customer while coordinating with operations to create 100% customer satisfaction. CEC's provide real time information to our customers about their inventory as it moves through the supply chain. The individual will have a full understanding of the Supply Chain Management System (SCMS) and its tactical and reporting functionality. It is the responsibility of the CEC to create an easy experience for our customers while continually thinking of ways to help them achieve their goals more efficiently through the value provided by MHX.

Key Responsibilities:
Responsible for all data inputs associated with assigned Customers
Arrange for transportation of client's material in a timely manner and communicate to customer upon completion
Maintain a full understanding on customer's expectations and be an advocate for these functions
Advocate for all customers to CEC, Planning, and Operations
Monitor Reporting for customers to ensure 100% satisfaction
Check to ensure that appropriate steps are taken to resolve client issues promptly and management is made aware of issues
Constant Communication to customers in a polite and effective manner
Qualifications:

High School diploma or equivalent required (Degree/Cert in Sales/Marketing/Customer Service Studies is preferred)

DEMONSTRATED SKILLS and KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
Strong working knowledge of MS Office/Excel
Team Management - Participate successfully as part of the CEC Team; and work to be a cooperative and value adding team player
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Service Orientation - Actively looking for ways to help customers; timely response and actions to customer concerns and requests
PM22

PI175529186

Keywords: MHX Solutions, Stockton , CEC - Customer Experience Creator, Other , Stockton, California

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