Patient Care Coordinator
Company: WelBeHealth
Location: Stockton
Posted on: June 17, 2022
Job Description:
At WelbeHealth, we make the impossible, possible for underserved
seniors. We do this through utilizing and developing cutting-edge
healthcare and well-being service products especially for seniors
and their families. Now is your chance to join our talented team
that delivers unparalleled creative healthcare, insurance, social
support and more to seniors. We create senior well-being through
our courage to love, pioneering spirit and shared intention. These
values permeate everything we do. At WelbeHealth, you'll help
inspire that magic by enabling our teams to push the limits of
healthcare and well-being experiences and create the
never-before-seen! Reporting to the Center Director, the
Participant Navigator will collaborate effectively with colleagues
and stakeholders to promote the WelbeHealth values, team culture
and mission. - What you'll do:
- Act as the main point of contact for all new enrollees during
their first 90 days
- Oversee monthly Welcome to Welbe day for all new enrollees
including provision and training of telehealth devices, vitals and
emergency equipment, tour the center and introduction to assigned
IDT team
- Provide timely and high-quality information regarding care and
referral services to participants.
- Assist in coordinating appropriate internal and external
referrals and services to PACE participants including
transportation, day center attendance, therapy, medication, meals
on wheels, supplies, DME, personal care, etc
- Assist in providing basic information and education regarding
PACE services
- Act as a liaison and maintain open communication with different
disciplines, internal and external providers to ensure the highest
level of care to our participants
- Serves as a back-up to assist social services department to
address any participants' inquiries, providing guidance and
assistance with any coordination and delivery of services
- Assist management with related special projects including
implementation of satisfaction surveys
- Facilitate communication among service providers, family,
participants, caregivers
- Provide customer service calls to ensure satisfaction with IDT
and specialty care appointments
- Respond to inquiries as to current status of authorizations by
assessing the request and evaluating the circumstances to provide
the correct information
- Refer participants and families to appropriate community
agencies or facilities, acts as liaison with such organizations and
as advocate for participants
- Other duties as assigned Perks:
- Competitive base salary based on experience
- Quarterly bonuses
- Equity Participation Grant
- 401 (K)+ Match
- Medical, dental, vision, life and disability insurance
- Holidays, 10 sick days per year and 17 days paid time off per
year - Why you'll love working at WelbeHealth:
- You'll have the opportunity to help develop creative solutions
for participants and to practice "person-centered care," empowering
and helping our participants meet their goals
- You'll be surrounded by capable colleagues who care deeply
about their work and are greater than the sum of our parts - Your
qualifications:
- High School Diploma or Equivalency required
- Bachelor's Degree in Social Services, Psychology, Health
Science or relevant field preferred
- Highly motivated, self-directed, able to execute tasks in a
quickly changing environment and make sound decisions in emergency
situations
- Excellent organizational, oral, and written communication
skills
- Ability to work independently with minimal supervision
- Demonstrated ability to prioritize in a fast-paced
environment
- Experience and competency working with people from diverse
backgrounds and cultures
- Bilingual Spanish preferred
- Deep commitment to helping unlock the potential of our most
vulnerable seniors COVID-19 Vaccination Policy At WelbeHealth, our
mission is to unlock the full potential of our vulnerable seniors.
In this spirit, please note that we have a vaccination policy for
all of our employees and proof of vaccination prior to employment
is required. Our Commitment to Diversity, Equity and Inclusion At
WelbeHealth, we embrace and cherish the diversity of our team
members, and we're committed to building a culture of inclusion and
belonging. We're proud to be an equal opportunity employer. People
seeking employment at WelbeHealth are considered without regard to
race, color, religion, sex, gender, gender identity, gender
expression, sexual orientation, marital or veteran status, age,
national origin, ancestry, citizenship, physical or mental
disability, medical condition, genetic information or
characteristics (or those of a family member), pregnancy or other
status protected by applicable law.
Keywords: WelBeHealth, Stockton , Patient Care Coordinator, Other , Stockton, California
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