Universal Personal Banker
Company: PNC Bank
Posted on: June 24, 2022
Job Profile Position Overview At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company s success. As
a Universal Personal Banker, you will strengthen customer
relationships with a defined sales process. You will spend most of
your time as a personal banker, engaging customers in sales
conversations in order to identify appropriate financial solutions.
There are additional responsobitles as well. This position, within
PNC's Retail Branch Banking Network, is based in Stockton CA at the
Parkwoods branch. Job Description
- Acquires and deepens the branch customer base through a variety
of proactive sales and service activities. Manages the customer
experience by identifying opportunities to improve the customer's
financial wellbeing. Collaborates with ecosystem partners to grow
customer's share of wallet. Positions PNC solutions to drive new
revenue and customer loyalty.
- Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including
outbound calling, service to sales, teller interactions,
appointment setting and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of
Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet
through a differentiated customer experience. Performs lobby
engagement activities to connect with customers and position PNC
products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
- Applies product and procedural knowledge to identify, mitigate
and solve customer problems effectively to drive customer
- Manages risk through adherence to all policies and procedures,
demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner. PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
To learn more about this opportunity, please watch this video .
Competencies Banking Products Knowledge of and ability to provide
products and services available through the retail banking branch.
Digital Awareness Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation. Effective
Communications Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors. Managing
Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation. Matrix Management
Ability to build and use effective working relationships within own
department and across department, functional, and geographic
reporting lines. Problem Solving Knowledge of approaches, tools,
techniques for recognizing, anticipating, and resolving
organizational, operational or process problems; ability to apply
this knowledge appropriately to diverse situations. Prospecting.
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact. Retail
Lending Knowledge of and ability to design and develop retail
lending products and services, manage and evaluate operational
processes and procedures and ensure compliance with local and
company policies. Selling. Applies knowledge of banking products
and services to meet customer needs and enable them to achieve
their financial goals. Identifies prospecting approaches to
identify potential customers and create opportunities to sell
financial solutions and ideas to customers. Understanding Customer
Needs Knowledge of and the ability to recognize and be sensitive to
the different perspectives and priorities of different customers.
Work Experience Roles at this level typically do not require a
university / college degree, high school diploma or GED, but do
require related experience or product knowledge to accomplish
primary duties. Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
Education No Degree Additional Job Description Benefits PNC offers
employees a comprehensive range of benefits to help meet your needs
now and in the future. Depending on your eligibility, options for
full-time employees include medical/prescription drug coverage
(with a Health Savings Account feature); dental and vision options;
employee and spouse/child life insurance; short- and long-term
disability protection; maternity and parental leave; paid holidays,
vacation days and occasional absence time; 401(k), pension and
stock purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC. Disability
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-###-#### and select
Option 4: Recruiting or contact us via email at ...@pnc.com. The
Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to
the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices. Associated topics: banking
solution, client, counselor, loan review, loan review officer, loan
underwriter, mortgage servicing officer, personal banker iv,
Keywords: PNC Bank, Stockton , Universal Personal Banker, Other , Stockton, California
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