Customer Support - Troubleshooting
Company: Maxton Manufacturing
Location: Stockton
Posted on: July 31, 2022
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Job Description:
Job Description Under the direction of the Tech Support
Supervisor, the Technical Support Representative is responsible for
handling customer calls and e-mail inquiries for technical support
in relation to use and adjustment of Maxton products. Other related
duties may be assigned. Records all calls for technical support and
data pertaining to those issues in the Tech Calls Database. Answers
customer questions about the adjustments of new and existing valve
installations. When necessary talks customer through control valve
adjustment. Assists customers and Sales department with valve
sizing, and in troubleshooting sizing related problems in existing
valve installations. Issues and writes the Return Authorization for
product that is suspected to be faulty. Works with the Sales
department to coordinate product needs and to ensure prompt action
to resolve customer problems. Works with valve repair personnel to
accurately analyze warranty and return valves and valve components
for customer credit. Maintains liaison with customers for fair and
prompt resolution of warranty and customer credit issues. Job
Specifications: Must be mechanically inclined. Must have the
capability to adjust and troubleshoot hydraulic control and
overspeed valves and troubleshoot our support products. Ability to
accurately use measuring devices, i.e. calipers, micrometers, etc.
is desirable. Computer literate with solid computer operating
skills; familiarity with MS Office and Windows Operating Systems.
Well developed oral and written communication skills and
demonstrated ability to get along well with others while under
stress is necessary. Attention to detail, accuracy and flexibility
is required. Individual must be self-motivated with initiative to
follow through on a variety of tasks with minimum supervision.
Company Description If you are ready for a challenging career that
provides you with the ability to advance personally and
professionally, look to Maxton Manufacturing Company. Maxton has
been in business for over 50 years and is a successful manufacturer
of hydraulic elevator control valves and support products for the
elevator industry. Nestled at the base of the Sierras(minutes from
Tahoe and less than an hour to Reno), our employees make the world
more productive by improving the efficiency and reliability of the
machinery that keeps the elevator industry in motion.
Keywords: Maxton Manufacturing, Stockton , Customer Support - Troubleshooting, Other , Stockton, California
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