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Business Development Center

Company: Mataga Cadillac Buick GMC
Location: Stockton
Posted on: November 21, 2022

Job Description:

Reports to the Sales Manager

EducationHigh school diploma or the equivalent.
LicensesDriver's LicenseSales License
OtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards.
Physical Requirements

Surroundingsspend time outdoors in the weather and elements.spend time indoors in air-conditioned areas.
Sittingon a regular basis
Standingon a regular basis
Walkingon a regular basis
Bending, twisting and/or stoopinginfrequentlyon a regular basis
Kneeling and/or Squattinginfrequently
Lifting25 lbs to 50 lbsinfrequently
Reaching and/or lifting overheadinfrequently
Repetitive hand/finger movementon a regular basis
Grasping/grabbing with handsinfrequently
Pushing and Pullinginfrequently
ExpectationsDuties -As an Automotive BDC Representative, you will be directly responsible for monitoring -and following up with potential customer leads received via internet, phone, and visits to the dealership. - Outstanding customer service skills are required. -

  • Following and maintaining relationship with former customers
  • Monitoring and contacting internet leads
  • Phone Calls throughout the day of incoming and outbound calls
  • Determining each customer's vehicle needs by active listening
  • Learning, understanding, and following call and email scripts
  • Setting, confirming, and following up on -appointments
  • Performing surveys with customers
  • Other duties as required
  • Assisting the sales department -What you will do:
    • Speak to In-Market consumers to evaluate vehicle wants and needs.
    • Discuss available vehicles in each segment in a fun and exciting way.
    • Ask investigative questions to fully understand consumers' wants and needs.
    • Assist consumers in selecting vehicles that will fit their lifestyle.
    • Assist consumers with loan applications if necessary.
    • Assist consumers with trade in questions / offers as necessary -RequirementsAs an Automotive BDC Representative, you must embody -Mataga's stellar community reputation of honesty, integrity and superior customer service. Enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.BDC Representatives need:
      • To be able to track record in customer service and/or sales; BDC/internet automotive -
      • Excellent customer service and communication skills
      • Ability to establish rapport and build relationships to ensure repeat customers
      • Strong -multi-tasking and organization skills -
      • Professional appearance and demeanor -
      • Passionate about the automotive industry and new vehicles in general.
      • Familiarity with the new makes and models available today.
      • Computer Savvy with the ability to manage multiple applications at once.
      • Excellent communication skills, both verbal and written, and a strong command of the English language.
      • Flexibility in scheduling, including weekends and holidays.
      • Desire to help others and assist them in reaching their goals.

        General ExpectationsDevote himself/herself to insuring satisfaction to customers.Determine management, production and quality requirements by asking questions and listening.Attend company meetings as required.Maintain a follow-up system that encourages follow through with assigned projects.Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Understand the terminology of the business and keep abreast of technology changes in products and services.Know and understand the federal, state and local requirements which govern the company's business.Follow lawful directions from supervisors.Understand and follow work rules and procedures.Participate in performance management.Interact well with others and be a positive influence on employee morale.Uphold the company's non-disclosure and confidentiality policies and agreements.Work evening, weekend and holiday work hours as required.
        Job-Specific ExpectationsBe directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.Utilize floor time effectively in meeting the customers needs and soliciting sales.Determine each customer's vehicle needs by asking questions and listening.Demonstrate and test drive vehicles.Verify that customers are qualified for their wants, needs, and ability to buy.Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.Understand the terminology of the automobile business and keep abreast of technology changes in the product.Perform pre-delivery inspection and road test before delivery to customer.Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.Understand equity and values, and be able to explain depreciation to customer.Conduct telephone transactions courteously and promptly.Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.Move and arrange display vehicles on showroom and on lot as directed by management.Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.Know and understand the federal, state and local laws which govern retail auto salesAttend pertinent training and stay current with with sales department concerns and sales techniques.Attend sales meetings.This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

Keywords: Mataga Cadillac Buick GMC, Stockton , Business Development Center, Other , Stockton, California

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