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Operations Strategy & Innovation Technical Lead

Company: Citizens
Location: Stockton
Posted on: November 23, 2022

Job Description:

DescriptionThe Strategy & Innovation Lead is a critical role within the Commercial Shared Operations team that works to establish and drive technology and innovation strategy within Commercial Operations. - The successful candidate will work closely with the Head of Strategy, Innovation and Change, the Senior Leadership Team, Technology experts and a variety of other stakeholders from across Citizens Bank.The role provides strategic direction, leadership, facilitation and technological understanding for a full spectrum of client and colleague-enhancing transformational change opportunities, including: Client Experience, Employee Engagement, Workflow Optimization and Automation including technologies such as AI/ML, Advanced Data Analytics, Document Digitization, Intelligent Automation, and Experience Personalization as appropriate within Commercial Banking contexts.This is a highly visible role suited to an experienced and adaptable candidate with a proven track record of successful technology consultation development of strong and beneficial stakeholder relationships. The key deliverables of the role are:

Visualize the long-term vision for technology strategy and innovation, with flexible frameworks to supportDevelop strategic objectives and roadmaps for technology investment plans and solution deliveryResearch industry, market, competitor and technology trends to assist senior leadership in development of business line Innovation and fintech strategies, goals, and roadmaps Work with business lines and support functions to identify and define use cases through data analytics and stakeholder interactionSupport of new innovation opportunities and applications, including assessment, prioritization and implementation methodologiesEvaluate and prioritize competing strategic and innovation opportunities Identify options and solutions, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy inOversee Proof of Concept/Pilot evaluations to prove hypotheses and promote high viability optionsAdvise and oversee agile project management of proven technology rollouts as needed, including implementations and associated organizational change management Proactively generate thought leadership content to create, market and communicate strategic innovation messaging internal and external to the BankThe Business: Commercial Banking OperationsCommercial Operations -support a diverse range of products including Cash Management and Liquidity solutions, Global Wire Transfer, Automated Clearing House (ACH), Electronic Data Interchange (EDI), Wholesale Lockbox, -International Trade & Supply Chain Finance, Foreign Exchange, Interest Rate Derivatives, Commodities, and Commercial Loans, Asset Based Lending and Leasing products. -Qualifications
Bachelors degree 5+ years of relevant business experience, such as strategic planning, business design, IT strategy, management consultancy, project portfolio management, software design/implementation, and/or user experience strategy/designCommercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferredAbility to synthesize complex technological content in order to communicate simply to executive level audiencesExcellent written, verbal and interpersonal skills, as well as the ability to support others through development and coachingTrack record of fostering collaboration, innovative thinking and long-term business relationshipsAdvanced problem solving and the ability to analyze data, identify trends and formulate business cases/proposalsAbility to multitask and prioritize in a fast-paced environment, working under own initiative to drive resultsHours and ScheduleMonday - Friday, 8am-5pmWhy work with us
Big bank with a neighborhood feel: -We understand local business' needs and how to help you grow your book of businessManagement that listens: -Our experienced leadership is ready to hear your feedback and empower youEffective resources and products: -Our products, digital lending, and extensive support make it easy for businesses to work with youDedication to community: -From providing capital to volunteering, we invest in communities as a financial advisor and neighborBenefitsWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and moreAwards we've received -
Forbes World's Best Banks (2020)Forbes Best Employers for Diversity (2020)Best Places to Work for LGBTQ Equality - 100% Corporate Equality Index (2020)Military Friendly Employer (2020)Dave Thomas Foundation - Best Adoption-friendly Workplace (2020)Diversity, Inc. - Top 25 companies for diversity (2019) Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Stockton , Operations Strategy & Innovation Technical Lead, Other , Stockton, California

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