IT Infrastructure Specialist
Company: Turner & Townsend Group
Location: San Francisco
Posted on: April 18, 2024
Job Description:
From the inception of a project through to completion and
beyond, Turner & Townsend help to deliver the outcomes that matter
through transformational programs covering the full spectrum of
consultancy, project delivery and post-project operations.With
offices located globally, you're never far away from our services.
Working from 118 offices in 50 countries, we make the difference to
projects across the real estate , infrastructure and natural
resources sectors worldwide.Our team is dynamic, innovative and
client-focused, supported by an inclusive and fun company culture.
Our clients value our proactive approach, depth of expertise,
integrity and the quality we deliver. As a result, our people get
to enjoy working on some of the most exciting projects in the
world.Job Description
Turner & Townsend are looking to recruit an IT Infrastructure
Specialist to work within the Infrastructure team to develop,
maintain and support the global IT Infrastructure supporting 12000
staff and 100+ locations.This position entails support and
development of the company's global infrastructure. Key components
include, servers, the wide area and local networks, WIFI, Windows
desktop, unified communications and cloud (M365, Azure AD,
OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing
on the user experience and security.You will be required to
proactively improve, optimize, converge, and develop the
infrastructure with future capacity in mind, managing multiple
projects and responsibilities. You will be required to provide
advice and guidance on maintaining the cloud, server, network and
security environments, to plan and instigate hardware and software
upgrades as required, and to ensure that planned processes have
been completed satisfactorily.SOX control responsibilities may be
part of this role, which are to be adhered to where
applicable.Principal Duties, Responsibilities &
Accountabilities:
- Monitor, support and maintain the global on-premise and cloud
infrastructures.
- Manage the ongoing global migration from on-premise IT
infrastructure into a cloud managed environment.
- Develop, manage, and implement infrastructure projects to
deliver business wide initiatives.
- Respond to 2nd / 3rd line Help Desk calls and manage such items
through to resolution and other regular support activities and
provide technical cover and mentoring.
- Perform regular preventative maintenance checks, check logs and
servers to ensure they are properly patched and implement
corrective actions to resolve any issues.
- Manage the security and integrity of data and IT systems.
Educating staff on good working practices.
- Management of external suppliers and support agencies for the
ongoing support and maintenance of the global infrastructure
environment.
- Take ownership to ensure that all work and changes are
performed in such a way as to minimize all disruption to existing
business use.
- Be proactive in designing and documenting infrastructure
processes, procedures, and standards and to maintain or prepare
system and software documentation as directed.
- To ensure that technology is used, managed, and supported in
accordance with Turner & Townsend standards, policies, and
procedures.
- Establish working guidelines and document processes for the
design and management of the networked applications across the
business.
- Work with the Global IT team and collaborate on any global
initiatives and rollouts.
- Manage the technical aspects of office moves and changes.
- Testing and rolling out updates to software with a particular
emphasis on security updates.
- Ensuring that adequate backups of data are kept both on and off
site and that backup and restore processes are regularly
tested.
- Duties will vary and be revised due to the nature of the IT
environment (above is a guide and not a comprehensive list of
responsibilities).QualificationsIn office presence is required.
Requirements may change depending on business needs.
- Enterprise working knowledge and support of the Microsoft 365
environment and Admin centre (Microsoft cloud technologies, M365,
AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc).
- Excellent understanding of Microsoft Technologies, Windows
Servers (2012, 2016 & 2019) Active Directory and Group
Policies.
- Comprehensive Experience with VMWare, vCentre, & ESXi.
- Good understanding of Storage, SAN, NAS & Backup
Technologies.
- All-round IT infrastructure specialist with at least 3 years
hands-on experience.
- Hands-on experience of installing, supporting and managing
NetApp Storage solutions.
- Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba
Switches) & Wifi Networking, specifically Aruba.
- Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup
technologies.
- Working knowledge of the Microsoft EndPoint Management
solutions (Defender, InTune,) etc.
- Implementation and management of Active Directory/Group Policy
management within a corporate environment.
- Management of Zabbix & SolarWinds Patch Manager.
- Previous experience of working in an IT project environment,
with active involvement within a managed project.
- Implementation and management of web technologies, for example
IIS, .NET, SSL-VPN, token authentication, etc.
- Previous experience of IT integration projects covering email
environment, file access, domain membership & user migration.
- Good working knowledge of firewall and security
technologies.
Core BehavioralSkills:
- Confident individual with good interpersonal skills, able to
deal with people at all levels and communicate to users in a clear,
non-technical language.
- Analytically minded, able to break down and understand
information.
- Must be comfortable with working in a fast-moving, dynamic
environment.
- Strongly customer-focused, used to providing support to
demanding users.
- Good organisational skills, used to managing and prioritising
own workload.
- Ability to report on progress, timescales, outstanding and
completed activities.Additional InformationThe salary range for
this full-time role is $105K-$200per year. Ranges are determined by
role and level and represent a good faith effort to provide a fair
and equitable salary. This range is a reflection of base salary
only, not of a total compensation package. Please note Turner &
Townsend reserves the right to pay more or less than the posted
range, depending on candidate's experience and
qualifications.*On-site presence and requirements may change
depending on our client's needsOur inspired people share our vision
and mission. We provide a great place to work, where each person
has the opportunity and voice to affect change.We want our people
to succeed both in work and life. To support this we promote a
healthy, productive and flexible working environment that respects
work-life balance.Turner & Townsend is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees and actively encourage
applications from all sectors of the community.Please find out more
about us atwww.turnerandtownsend.com/Turner & Townsend does not
accept any speculative or unsolicited CV's that have been sent to
our internal recruitment team or hiring managers from agencies
outside of our preferred supplier list or that have not followed
due process. Any speculative or unsolicited CV's will be treated as
a direct application.
All your information will be kept confidential according to EEO
guidelines.#LI-LT1 #LI-NE2Join our social media conversations for
more information about Turner & Townsend and our exciting future
projects:It is strictly against Turner & Townsend policy for
candidates to pay any fee in relation to our recruitment process.
No recruitment agency working with Turner & Townsend will ask
candidates to pay a fee at any time.Any unsolicited resumes/CVs
submitted through our website or to Turner & Townsend personal
e-mail accounts, are considered property ofTurner & Townsend and
arenot subject to payment of agency fees. In order to be an
authorised Recruitment Agency/Search Firm for Turner & Townsend,
there must be a formal written agreement in place and the agency
must be invited, by the Recruitment Team,to submit candidates for
review.
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Keywords: Turner & Townsend Group, Stockton , IT Infrastructure Specialist, Other , San Francisco, California
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