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Security Site Supervisor - Retail Mall - Stockton

Company: Allied Universal
Location: Stockton
Posted on: March 15, 2019

Job Description:

Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Supervisory Responsibilities

* Communicates staffing needs on shift to Account Manager or Operations Manager
* Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
* Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
* Administers JSA's and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
* Enforces Allied Universal's policies as outlined in the handbooks and executive memos
* Assists with the communication of policies, company announcements and job openings
* Provides the basis of a great place to work by treating staff with respect

Enforcement of Contract Standards

* Helps Account or Operations Manager identify, meet and exceed the needs of the customer
* Meets all contractual scheduled hours with a minimum of unbilled overtime
* Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
* Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
* Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

Physical and Mental Functions:

* Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
* Climb stairs, ramps, or ladders occasionally during shift
* Occasionally bend/twist at waist/knees/neck to perform various duties
* Occasionally lift or carry up to 40 pounds
* Run as needed
* Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
* Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
* Work in various environments including adverse outdoor conditions such as cold, rain or heat;
* Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Qualifications/Requirements:

Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described below:

* High school diploma or equivalent required
* At least 18 years of age
* Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
* Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
* Must be able to read and understand all operating procedures and instructions
* Must be able to obtain a valid Guard License as required in the state for which you are applying
* As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
* As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
* Must display exceptional customer service and communication skills
* Remain flexible to ever changing environments; adapt well to different situations
* Intermediate computer skills to utilize innovative, wireless technology at client specific sites
* Ability to maintain satisfactory attendance and punctuality standard;
* Neat and professional appearance
* Ability to provide quality customer service
* Ability to handle both common and crisis situations at the client site, calmly and efficiently
* Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
* Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

* SAJ

#ZR

* CB-NW

Keywords: Allied Universal, Stockton , Security Site Supervisor - Retail Mall - Stockton, Professions , Stockton, California

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